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arjay cortez

Adhésion le 16 avr. 2021

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Dernière activité le 22 oct. 2021

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arjay cortez a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I agree, the need to integrate Youtube channel is a necessity as companies are now creating their YT channels for product marketing. It would be helpful if comments from Youtube channel would flow in Zendesk as tickets so agents can respond to it.

The U-ticket however, is not working on my end as well.

Afficher le commentaire · Publication le 04 mars 2021 · arjay cortez

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arjay cortez a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated. 

Afficher le commentaire · Publication le 26 août 2020 · arjay cortez

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