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The Salvation Army
Adhésion le 15 avr. 2021
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Dernière activité le 09 janv. 2025
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The Salvation Army a ajouté un commentaire,
I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.
Afficher le commentaire · Publication le 09 août 2023 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!
I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet.
Afficher le commentaire · Publication le 10 janv. 2023 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
Has there been an progress on this?
Afficher le commentaire · Publication le 05 nov. 2020 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.
Afficher le commentaire · Publication le 13 mai 2020 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?
Afficher le commentaire · Publication le 26 mars 2020 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
Afficher le commentaire · Publication le 19 sept. 2019 · The Salvation Army
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The Salvation Army a ajouté un commentaire,
I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.
Afficher le commentaire · Publication le 17 juil. 2019 · The Salvation Army
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