The Salvation Army
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Activité totale14
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes0
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Abonnements7
Aperçu des activités
Dernière activité effectuée par The Salvation Army-
The Salvation Army a ajouté un commentaire,
I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.
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The Salvation Army a ajouté un commentaire,
I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you! I am still hoping Zendesk is working on the ability to run reports...
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The Salvation Army a ajouté un commentaire,
Has there been an progress on this?
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The Salvation Army a ajouté un commentaire,
This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.
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The Salvation Army a ajouté un commentaire,
I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not ...
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The Salvation Army a ajouté un commentaire,
I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
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The Salvation Army a ajouté un commentaire,
I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to ...