
Steve Lacoss
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Steve Lacoss-
Steve Lacoss a ajouté un commentaire,
Another thing you could do to show agents that the account is VIP in addition to the subject line would be to set up your views to reflect whether the VIP field in the organization is checked or no...
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Steve Lacoss a ajouté un commentaire,
There is a Zendesk Dashboard for Answer bot. When creating your flows, make sure to make each option selection possesses an unique title even if copied from another flow. This will allow you to tr...
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Steve Lacoss a ajouté un commentaire,
Hi Jeremy, I believe that this is not possible because a ticket is not created until transferred to an agent, which means you are not able to view the bot interaction in advance. What I did was se...
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Steve Lacoss a ajouté un commentaire,
I had to read this twice - thought it said Plant -based at first.
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Steve Lacoss a ajouté un commentaire,
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Steve Lacoss a ajouté un commentaire,
Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Steve Lacoss a ajouté un commentaire,
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacoss a ajouté un commentaire,
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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Steve Lacoss a ajouté un commentaire,
I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Steve Lacoss a ajouté un commentaire,
Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...