Bob Sherer
-
Activité totale25
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes11
-
Abonnements6
Aperçu des activités
Dernière activité effectuée par Bob Sherer-
Bob Sherer a ajouté un commentaire,
Alex, tldr: {{satisfaction.rating_url}} I use a trigger that emails the requester when we receive a ticket update that has a bad csat rating. In it, I send the following: {{ticket.requester.first_...
-
Bob Sherer a ajouté un commentaire,
Alex, That URL should start with your account name, not youraccount. If you work for gazzillo.com, that would probably be gazzillo.zendesk.com. Look at the URL of your agent's Support view in the b...
-
Bob Sherer a ajouté un commentaire,
Sarah, I don't recall where I found this, but here is the placeholder that I use in our macro, {{satisfaction.rating_url}}. I think that is what you seek. :D
-
Bob Sherer a ajouté un commentaire,
Thank you @Erica C and @ Larry Click for guiding me to that earlier article. The email they sent today, which linked here seems to be hiding that fact in a sneaky way or things have changed. Finger...
-
Bob Sherer a ajouté un commentaire,
CJ Johnson The hidden third option is to hit Escape and it goes away.
-
Bob Sherer a ajouté un commentaire,
Not quite, Larry. I see that those fields are being removed from the user profile pages, but not other ticket views. That is what Pedro was pointing out. I'm sure there are some who sort by those f...
-
Bob Sherer a ajouté un commentaire,
I'm glad that Pedro Rodrigues clarified a big misunderstanding that it seems many posters above had made while reading. Ticket views will still be sortable by Requester, Subject, and/or Group. +1My...
-
Bob Sherer a ajouté un commentaire,
Jake, while reading another feature request (reopening closed tickets) I saw that you are considering making closed tickets' tags editable or something. You asked for cases where this would be hel...