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Liene Verzemnieks

Adhésion le 16 avr. 2021

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Dernière activité le 27 oct. 2021

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Liene Verzemnieks a ajouté un commentaire,

CommentaireBuilding reports

I seem to be having the same issue as a few other people here: after I use Decompose on a Query on a Dashboard, how do I make this "Actions: Initial > Decompose" line go away (the default view)?

There was previously no line between "Agent public/internal comments" and the legend with the dot colors.

Afficher le commentaire · Publication le 18 mars 2021 · Liene Verzemnieks

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Liene Verzemnieks a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Adding a vote for this: our latest use case is trying to pull all tickets with a given search term in the comments. It's especially important when we retrospectively discover, or become curious about, ticket trends that aren't represented in metadata.

I've been looking for workarounds but have only found dead ends so far:

I can search for tickets containing a term in Zendesk proper, but cannot select them to edit them (to e.g. add a tag for further reporting), and can't export to CSV from there.

I can't create a view from them (sorting by a search term), even though the view would allow us to select & export from there.

I would be very okay with this taking a while; taking an hour or a day (or several days) would be much preferable to the current status of "can't ever gather this data."

Afficher le commentaire · Publication le 09 déc. 2019 · Liene Verzemnieks

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