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James Dorney
Adhésion le 16 avr. 2021
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Dernière activité le 25 août 2023
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James Dorney a ajouté un commentaire,
I assume there is no change to this functionality?
Like Morgan above, we are using the help centre as an internal knowledgebase only. The Knowledge Capture app is being hooked into the KB to display relevant articles to Agents, in addition to allow for new articles to be created from tickets.
There is currently no desire to expose the help centre to end-users. This may change in future once the knowledgebase expands to a point it is fit for customer use but this is potentially 12+ months away.
This seems like a basic piece of functionality that is missing and should be added.
Afficher le commentaire · Publication le 10 févr. 2021 · James Dorney
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James Dorney a ajouté un commentaire,
Another vote for this functionality. Any update or ETA?
Afficher le commentaire · Publication le 07 janv. 2021 · James Dorney
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