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Simone Pace
Adhésion le 16 avr. 2021
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Dernière activité le 26 juil. 2024
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Dernière activité effectuée par Simone Pace
Simone Pace a ajouté un commentaire,
Hi
I'm pretty sure that tickets were reassigned to the agent's group when demoted. When did this change?
Thank you
Afficher le commentaire · Publication le 26 juil. 2024 · Simone Pace
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Simone Pace a ajouté un commentaire,
Doesn't seem a smart move to hide archived tickets from views. Now we have to create reports and dashboards for everybody who needs to work on these data...
Afficher le commentaire · Modification le 22 sept. 2023 · Simone Pace
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Simone Pace a ajouté un commentaire,
+1
Just confirm that having access segregation paired with groups does not offer the flexibility I'd like to have.
You did change this for views, that now are linkable to multiple groups, similarly you should consider doing that for ticket access too.
Corporate IT for example might easily need to access all tickets but the HR's ones. We cannot setup such a limitation at the moment.
Afficher le commentaire · Modification le 06 juil. 2022 · Simone Pace
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Simone Pace a ajouté un commentaire,
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It was possible to do this with GoodData but not anymore in Explore.
Afficher le commentaire · Modification le 06 juil. 2022 · Simone Pace
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