Kate Rowe

1. Communauté
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Thanks for the quick response @...! We have tried that, but no luck.  Agree that would be much preferable if we had this capability in the platform.

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• Kate Rowe
• Création 24 mars 2020 04:32
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Hi - we are in the process of going live with our Help Centre and were successfully using your fancy box functionality in our draft Theme. Our stylesheet developer has just upgraded us the Guide te...

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• Kate Rowe
• Création 23 mars 2020 04:03
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

Hi  We have another use case for being able to update a user field from a ticket and that is for customer contact phone number. We often don't have a phone for our end users but would like to add a...

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• Kate Rowe
• Création 22 mai 2019 06:48
• 4 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

That's +1 from me as well.  It seems very odd that this information is not accessible in the reporting framework. We have quite a number of different email channels and want to report on tickets cr...

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• Kate Rowe
• Création 26 avril 2019 02:08
• 1 vote