Felicia Cantua

1. Communauté
2. Zendesk Suite Q&A
3. Web Widget not showing Chat after Answer Bot attempts resolution

Thanks Heather, we had two agents logged in and in Active status at the time. Answer Bot still only gave the option for offline messages, though.

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• Felicia Cantua
• Création 10 novembre 2021 20:56
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

My company is just starting to navigate through Explore and would love a reporting function based on macros. Our primary focus would be to identify who uses what macros, and usage/volume of macros.

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• Felicia Cantua
• Création 24 janvier 2019 21:55
• 6 votes