Reservations
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Dernière activité effectuée par Reservations-
Reservations a créé une publication,
How to extract end_user comments on a ticket distinct from agent comments
Not sure if this is the right place to post, but we are looking to extract ticket descriptions and end_user comments from tickets, and also agent responses. Does anyone know how we would modif...
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Reservations a ajouté un commentaire,
Yes please! We need this as well
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Reservations a ajouté un commentaire,
We're having the exact same issue as everyone else on this thread... This is a gaping hole in the solution. Counterpath/Bria handles this perfectly -- what gives?
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Reservations a ajouté un commentaire,
No update to this?
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Reservations a ajouté un commentaire,
Is there no update to this? We are just realizing that our agents are not being updated if a message bounces. The ticket system is so linked to e-mail - why is it that there is no common-sense sol...