Alina Vashurina

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi Rob! That's awesome! But... How in a world you did that report? Can you provide step-by-step instruction, please? I tried hard and failed.. =) 

• Afficher le commentaire
• Alina Vashurina
• Création 5 avril 2021 11:44
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi team Zendesk!  Just to clarify -- when you restrict the language (ex. Italian) and the period (ex. Last week), the articles Votes are shown for exactly that language, and for the period of a wee...

• Afficher le commentaire
• Alina Vashurina
• Création 2 avril 2021 06:02
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

Hi everyone! I forgot to mention regarding up/down votes -- it would be nice to get the data for translated articles separately as well. We are going multilingual and measuring the quality of local...

• Afficher le commentaire
• Alina Vashurina
• Création 22 novembre 2019 07:36
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

Hi!  The most important metric for help articles (for us) is the number of Up and Down votes. So, we'd like to be able to see the number of votes for ANY article (we have more than 600 articles), a...

• Afficher le commentaire
• Alina Vashurina
• Création 1 novembre 2019 07:15
• 6 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Thanks for the update! Can't wait to get all reporting staff released. So much needed.  

• Afficher le commentaire
• Alina Vashurina
• Création 6 octobre 2019 08:43
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

Oh yes! We need more data on that, too!

• Afficher le commentaire
• Alina Vashurina
• Création 6 octobre 2019 08:40
• 0 vote