Larissa Hegglin

1. Communauté
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Ed Ball We had the same need, I just placed the code directly in "new_request_page.hbs" like:     <script>          $('.request_custom_fields_10597936620572').before("{{dc 'ticketfeld_dispute_wicht...

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• Larissa Hegglin
• Création 28 septembre 2023 13:13
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

The most important metric for help articles (for us) is the number of Up and Down votes, as well as track the evolution over time, e.g. being able to pick a time frame (month & year) to see if ther...

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• Larissa Hegglin
• Création 26 mars 2020 14:59
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

+ 1 

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• Larissa Hegglin
• Création 13 novembre 2017 12:25
• 1 vote