Nicholas von Zenjob

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore- Totals for Away, Available and Online data

Is it otherwise possible to get the live talk dashboard data to port through to tableau? The lack of access to this data is a major pain point for us. 

• Afficher le commentaire
• Nicholas von Zenjob
• Création 1 juin 2021 16:40
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore- Totals for Away, Available and Online data

Completely agree with this one, especially that it is call center basic 101.  Please add the following two talk metrics to Explore: Total online time and Time available. Our aim is to be able to ca...

• Afficher le commentaire
• Nicholas von Zenjob
• Création 17 mai 2021 15:13
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Make resizable length of legend box in queries

This would be greatly helpful, especially when reporting ticket categories which are deeply nested. 

• Afficher le commentaire
• Nicholas von Zenjob
• Création 17 mai 2021 15:07
• 4 votes