Patrick
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Dernière activité effectuée par Patrick-
Patrick a créé une publication,
Feature Proposal: Unified Tag Management UI; define special Rules for Tags, Group them, link them to information or variables.
I propose a unified UI for managing all tags. We currently have a way to view all tags across all tickets, or see all tickets with a specific tag, but those really aren't enough.GOAL: Allow Agents ...
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Patrick a ajouté un commentaire,
Do you use triggers or automations more? Why? Triggers. The UI for automations is old and outdated, not fun to use and automations are more limited. The uncertain/fuzzy nature of when exactly they...
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Patrick a ajouté un commentaire,
With all this talk of switching channels, are we FINALLY able to easily swap our sending email address? We are currently using that barely-functional Select An Address app that Zendesk made, but th...
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Patrick a ajouté un commentaire,
I am going to have to echo those above. We are currently using just over 280 triggers on our zendesk account. I could cut that number down to under 150 if I could specify groups of activation. Curr...
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Patrick a créé une publication,
Run Triggers only on recovered/unsuspended Tickets | Automatically Identify previously suspended tickets
Is there any way to identify tickets that were previously suspended? I want to control which triggers are permitted to run on tickets that are recovered from suspension.As of a month ago, Zendesk h...
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Patrick a ajouté un commentaire,
@...So, this app of yours presumably uses the API to look at tickets and remove CCs when set criteria are matched?
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Patrick a ajouté un commentaire,
I want to be sure I fully understand how this app functions before we install it.1. If a ticket is already assigned to a group, this uses the default group of the Agent interacting with the ticket,...
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Patrick a ajouté un commentaire,
@..., I am aware. Unfortunately, a lot of common sense features aren't supported by Zendesk. In this case, Zendesk gives me no other option to automatically change the sending address of a ticket a...
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Patrick a ajouté un commentaire,
With your work around @..., would we be in danger of hitting the API Update Ticket rate limit? We don't usually get more then maybe 10 tickets in a hour, but during holiday surges we have repeatedl...
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Patrick a ajouté un commentaire,
The guide for how Ticket Channels are defined across zendesk links to a hidden/removed page.This part; For a list of the available ticket channels, see How are ticket channels defined across Zende...