Matt Savage
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Dernière activité effectuée par Matt Savage-
Matt Savage a ajouté un commentaire,
I Agree with Sascha above - different brands, groups, products, workflows, etc. would benefit from specific statuses. I would like to configure this as part of customizing agent workspaces.
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Matt Savage a ajouté un commentaire,
(edit: 2018-05-18 13:44 - post is pending approval still- check later if you don't see it yet)Since it's relevant to the points above, I'm cross-posting my best attempt at enacting a deletion/reten...
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Matt Savage a ajouté un commentaire,
Haha, thanks for the compliments Stephen & Dan. I posted this because I expected many other Zendesk customers were experiencing similar limitations with managing data effectively. Maintaining bal...
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Matt Savage a créé une publication,
Feature Request: Advanced GDPR tools/functionality
There have been a number of prior community posts around GDPR topics, including: https://support.zendesk.com/hc/en-us/community/posts/360000867987-GDPR-redaction-on-closed-tickets- https://suppo...
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Matt Savage a ajouté un commentaire,
SMTP would allow a workaround for some really obnoxious email looping logic for automated systems. For example, if you have notifications sent from some other source, it'd be nice to sync via SMT...