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Michael Goldman
Adhésion le 15 avr. 2021
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Dernière activité le 14 sept. 2022
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Dernière activité effectuée par Michael Goldman
Michael Goldman a ajouté un commentaire,
Sure. My agent recently copy/pastes a SQL output with lots of whitespace and formatting. It got butchered upon copy/paste since it was too many characters. She tried it again 2 more times and kept getting the same result thus the customer got the same comment 3 times. I had to go in and make 2 of them "internal" to fix the customer view which leads to a bad customer experience and a poor agent experience.
The only reason we found this out was due to her telling me that the system was broken and I did some research.
Afficher le commentaire · Publication le 30 avr. 2018 · Michael Goldman
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Michael Goldman a ajouté un commentaire,
I vote for solution #1.
Afficher le commentaire · Publication le 30 avr. 2018 · Michael Goldman
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Michael Goldman a ajouté un commentaire,
I need this, but with the additional condition that it does not satisfy SLAs.
Afficher le commentaire · Publication le 08 nov. 2017 · Michael Goldman
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