Chris S.

1. Communauté
2. Tips from users - Zendesk Suite
3. Using Liquid Markup to A/B Test Your Triggers

Hi Lance Conzett Maybe this is you, maybe not - But I came across this article elsewhere that seems to have lifted your content word for word - https://roca.work/blog/ab-testing-in-zendesk

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• Chris S.
• Création 28 novembre 2022 13:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Hi Barry Neary - Where does this one stand currently? This is an incomplete and fairly unusable product feature without any sort of reporting attached to it. 5 years since this has been raised

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• Chris S.
• Création 2 mai 2022 09:06
• 1 vote

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

Hi @... - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name? If I have dynamic content in triggers etc that n...

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• Chris S.
• Création 10 février 2022 10:13
• 4 votes

1. Email
2. ...
3. Managing your email
4. About mail loops and Zendesk email

Hi @... - Are there plans on the roadmap to address this? If ZD is able to identify and update the ticket with the message, then you should also be able to able to feed this info elsewhere ... like...

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• Chris S.
• Création 19 janvier 2022 19:16
• 1 vote

1. Email
2. ...
3. Managing your email
4. About mail loops and Zendesk email

Hi - Zendesk already identifies (via the above mentioned flag within the ticket..."this comment auto generated from another ZD...")  How can we identify these for tagging/triggers etc? We get tons ...

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• Chris S.
• Création 13 janvier 2022 07:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Custom Ticket Id's

Hi Jake Partee or Cardenas, Romulo - Either of you come with some sort of custom workaround solution?

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• Chris S.
• Création 10 janvier 2022 09:41
• 0 vote

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Using the Zendesk Marketplace

Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives option...

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• Chris S.
• Création 1 avril 2021 13:45
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Understanding how creating, deactivating, or deleting ticket fields impacts tickets

Is it possible to link specific Closing Codes to show only for specific Topics? Currently, all of the closing codes available for all Topics and this can get very messy.

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• Chris S.
• Création 12 janvier 2021 15:15
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to migrate tickets and related data from CSV to Zendesk

Hi Brett & HDM,  Thanks for the response.    Unfortunately the Bulk feature isn't really an option as I cannot create a view to filter for only the tickets I need to edit at this time since they do...

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• Chris S.
• Création 13 novembre 2019 09:06
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to migrate tickets and related data from CSV to Zendesk

Can this also work for updating existing tickets? If I have a list of Zendesk tickets, can I do an upload to edit/update them? To add an additional tag without creating new tickets or changing anyt...

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• Chris S.
• Création 5 novembre 2019 09:19
• 0 vote