Chris Stewart
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Activité récente par Chris Stewart-
Maybe I'm missing something here but the suggestion above is to delete any of the old 'routing rules' for skills and replace with Triggers - But there is no option to Add Skills via triggers, unles...
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Hi Lance Conzett Maybe this is you, maybe not - But I came across this article elsewhere that seems to have lifted your content word for word - https://roca.work/blog/ab-testing-in-zendesk
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Hi Barry Neary - Where does this one stand currently? This is an incomplete and fairly unusable product feature without any sort of reporting attached to it. 5 years since this has been raised
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Hi @... - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name? If I have dynamic content in triggers etc that n...
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Hi @... - Are there plans on the roadmap to address this? If ZD is able to identify and update the ticket with the message, then you should also be able to able to feed this info elsewhere ... like...
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Hi - Zendesk already identifies (via the above mentioned flag within the ticket..."this comment auto generated from another ZD...") How can we identify these for tagging/triggers etc? We get tons ...
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Hi Jake Partee or Cardenas, Romulo - Either of you come with some sort of custom workaround solution?
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Hi Brett - Thanks for the follow up. This is now resolved. Issue was that the description of the app I was trying to install mentions being able to do a trial/install in Sandbox which is not actual...
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Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives option...
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Is it possible to link specific Closing Codes to show only for specific Topics? Currently, all of the closing codes available for all Topics and this can get very messy.