Chris Stewart
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Dernière activité effectuée par Chris Stewart-
Chris Stewart a ajouté un commentaire,
Is it possible to configure the app so that if an agent has a ticket open, time tracking running, but a systematic action updates the ticket - the time is still stamped and recorded? Use Case: An ...
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Chris Stewart a ajouté un commentaire,
Zendesk have confirmed to me that no more resources will be put into Play Mode, so this won't be coming.
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Chris Stewart a ajouté un commentaire,
Maybe I'm missing something here but the suggestion above is to delete any of the old 'routing rules' for skills and replace with Triggers - But there is no option to Add Skills via triggers, unles...
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Chris Stewart a ajouté un commentaire,
Hi Lance Conzett Maybe this is you, maybe not - But I came across this article elsewhere that seems to have lifted your content word for word - https://roca.work/blog/ab-testing-in-zendesk
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Chris Stewart a ajouté un commentaire,
Hi Barry Neary - Where does this one stand currently? This is an incomplete and fairly unusable product feature without any sort of reporting attached to it. 5 years since this has been raised
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Chris Stewart a ajouté un commentaire,
Hi @... - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name? If I have dynamic content in triggers etc that n...
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Chris Stewart a ajouté un commentaire,
Hi @... - Are there plans on the roadmap to address this? If ZD is able to identify and update the ticket with the message, then you should also be able to able to feed this info elsewhere ... like...
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Chris Stewart a ajouté un commentaire,
Hi - Zendesk already identifies (via the above mentioned flag within the ticket..."this comment auto generated from another ZD...") How can we identify these for tagging/triggers etc? We get tons ...
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Chris Stewart a ajouté un commentaire,
Hi Jake Partee or Cardenas, Romulo - Either of you come with some sort of custom workaround solution?
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Chris Stewart a ajouté un commentaire,
Can this also work for updating existing tickets? If I have a list of Zendesk tickets, can I do an upload to edit/update them? To add an additional tag without creating new tickets or changing anyt...