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Daiana Cordoba
Adhésion le 16 avr. 2021
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Dernière activité le 21 mars 2022
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Dernière activité effectuée par Daiana Cordoba
Daiana Cordoba a ajouté un commentaire,
+1! Really need to be able to use the percentile calculation. Median is great but 90th or 80th percentile are a must have as well
Afficher le commentaire · Publication le 21 mars 2022 · Daiana Cordoba
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Daiana Cordoba a ajouté un commentaire,
This is really needed for Ticket field.
Afficher le commentaire · Publication le 29 sept. 2021 · Daiana Cordoba
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Daiana Cordoba a ajouté un commentaire,
I'm going to reiterate my response from 9 months ago but to us it IS essential ... if our dev team is working on a fix, the Zendesk case remains opened but we might receive replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply. The OPEN and PENDING status do not achieve what we need.
Afficher le commentaire · Publication le 05 mai 2021 · Daiana Cordoba
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Daiana Cordoba a ajouté un commentaire,
Same here. Even though we use the open and pending statuses, if our dev team is currently working on a fix the Zendesk case remains opened but we might received replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply.
Afficher le commentaire · Publication le 19 août 2020 · Daiana Cordoba
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