Daiana Cordoba

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Option for percentile as aggregator

+1! Really need to be able to use the percentile calculation. Median is great but 90th or 80th percentile are a must have as well

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• Daiana Cordoba
• Création 21 mars 2022 19:56
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

This is really needed for Ticket field. 

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• Daiana Cordoba
• Création 29 septembre 2021 01:05
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

Same here. Even though we use the open and pending statuses, if our dev team is currently working on a fix the Zendesk case remains opened but we might received replies from the requestor. It would...

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• Daiana Cordoba
• Création 19 août 2020 22:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

I'm going to reiterate my response from 9 months ago but to us it IS essential ...  if our dev team is  working on a fix, the Zendesk case remains opened but we might receive replies from the reque...

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• Daiana Cordoba
• Création 5 mai 2021 20:23
• 0 vote