Ron McClung

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

It's ridiculous that my agents can CC any end-user but I can not add them automatically.  This needs to be changed.

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• Ron McClung
• Création 8 février 2017 17:52
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I need this functionality badly!  I am making email groups agents just to email certain groups and that's costing us.  I need to be able to notify certain groups of certain actions the HD takes wit...

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• Ron McClung
• Création 8 février 2017 17:39
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

My agents would like a wa to clear that part of the Dashboard.

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• Ron McClung
• Création 25 janvier 2017 14:53
• 3 votes