Justin Graves
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Activité récente par Justin Graves-
@Robin - Thanks for the feedback. I think I'm going to use an 'About' field after all since Forms are not searchable. I'm glad you brought that up because it would definitely get cumbersome. What I...
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Has anyone considered using the Ticket Form field instead of an About field. Since we use the Form field to display the custom ticket fields relevant to the ticket already, it seems like we should ...
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Yes. The new system worked much better. We went down to 1 helpdesk group and that provided some much-appreciated sanity. I'll also say that my statement about needing a triage person when we go...
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Annastashia- I know this doesn't solve your root problem but I thought I'd chime in with a method for speeding up and standardizing the ticket subject lines. You would create a custom drop-down fi...
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We would also like to see this implemented. Our use case is that we have certain agents who specialize in something, say cell phone ordering, and get CCd by our end users when those end users emai...
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This would be helpful for us as well.
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This would be helpful for us as well. What about this as a solution: Lets say we have a "bad" org that was created on accident with junk data in it and a "good" on with all of the proper data. We...