Marcel White
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Dernière activité effectuée par Marcel White-
Marcel White a ajouté un commentaire,
The team and I are attempting to configure this now. The main issue we see is that where we have departments handling different business components (sales, support, billing) there's not a way to h...
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Marcel White a ajouté un commentaire,
Hi Damon, We were instructed by zendesk support to add the channel 'closed ticket' as an option in the trigger (so either 'closed ticket' or 'web form'). Hopefully that will let us assign prior...
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Marcel White a ajouté un commentaire,
Hate being a metoo guy, but I have to agree, if the follow up prevents tickets from being treated as 'new', then I'd like to be able to disable that app. Not sure if it was mentioned, but now when...