Marcel White

1. Bots and automation
2. Custom bots and bot building documentation
3. Creating a conversation bot for your web and mobile channels

The team and I are attempting to configure this now. The main issue we see is that where we have departments  handling different business components (sales, support, billing) there's not a way to h...

• Afficher le commentaire
• Marcel White
• Création 23 juin 2021 16:57
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Hi Damon,    We were instructed by zendesk support to add the channel 'closed ticket' as an option in the trigger (so either 'closed ticket' or 'web form').  Hopefully that will let us assign prior...

• Afficher le commentaire
• Marcel White
• Création 5 février 2019 17:34
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Hate being a metoo guy, but I have to agree, if the follow up prevents tickets from being treated as 'new', then I'd like to be able to disable that app.  Not sure if it was mentioned, but now when...

• Afficher le commentaire
• Marcel White
• Création 27 novembre 2018 17:04
• 5 votes