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Mary Cheung

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Dernière activité effectuée par Mary Cheung

Mary Cheung a créé une publication,

Publication Feedback - Voice (Talk)

At this time, only real time reporting is available for Agent availability in the Talk Dashboard.  It would be store this data so that the agent Total Online Time and Time Available can be tracked. With the current functionality, it requires someone to log in at the end of day (not ideal when you have coast to coast support) to retrieve the day's metrics manually.

Unsure if this topic was posted, but wanted to follow up on this thread initiate 2 years ago - https://support.zendesk.com/hc/en-us/articles/115006250347-Can-I-report-on-agent-availability-in-Zendesk-Talk-

Publication le 28 nov. 2018 · Mary Cheung

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