Recherches récentes


Pas de recherche récente

Ricardo Arango's Avatar

Ricardo Arango

Adhésion le 15 avr. 2021

·

Dernière activité le 27 oct. 2021

Suivis

0

Abonnés

0

Activité totale

11

vote

1

Abonnements

7

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Ricardo Arango

Ricardo Arango a ajouté un commentaire,

CommentaireTicket customization

Is it possible to hide fields when another fields does not have a value set?

Example:
Field A is a dropdown. By default it does not have a value set. As it is not set, I want to hide other fields that depend on a value being set. I only want to display this field, if that first field has a value set.

Is that possible with this tool? If not, is there another tool that would allow this?

Afficher le commentaire · Publication le 05 mars 2021 · Ricardo Arango

0

Abonnés

1

vote

0

Commentaire


Ricardo Arango a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Our use case is that we use user tags to set ticket tags. We can update user tags any time via an external integration (Rest API). When a ticket is created the user tags are propagadated automatically to the ticket. But if the ticket already exists when the user tags change, there is no way to check for those changes in the user tags, in order to update the ticket tags. Currently we can do this also as part of the external intergration, but we believe being able to check user tags in an automation (or trigger) is a basic operation.

Afficher le commentaire · Publication le 20 nov. 2018 · Ricardo Arango

0

Abonnés

0

Votes

0

Commentaire


Ricardo Arango a créé une publication,

Publication Feedback - Ticketing system (Support)

It's currently not possible to check the user tags in a Trigger or Automation. Please add this basic functionality.

Publication le 19 nov. 2018 · Ricardo Arango

14

Abonnés

13

Votes

12

Commentaires