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Cherry Min Wang

Adhésion le 15 avr. 2021

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Dernière activité le 16 oct. 2021

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Cherry Min Wang a ajouté un commentaire,

CommentaireEnd users and organizations

I created an organization and set the access "Can view own tickets only" for it, but I set the access for the end users in this org as "Can view tickets from user's org". One of the user(end user 1) created some tickets and CC'd another user(end user 2), the end user 2 can only view those tickets in the tab "Requests I'm CC'd on" but not in the "Organization Requests" view.  I checked those ticket status, they are all in archived status. 

Does the tab "Organization Requests" only include unarchived tickets?

Afficher le commentaire · Publication le 01 sept. 2021 · Cherry Min Wang

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