Steve Slaviero

Hi Team, 

Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams?

I did notice there was some EAP's for Slack.  Answer bot would be pretty cool!

I know there is a Tab/Connector for Zendesk in the MS Team App Store.

Thanks, 

Steve

Hi Both, 

Thanks for the very prompt replies!

Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running.  Correct?

Ryan - how would you setup an automation to send CSAT at a particular time, either morning or evening?  And in a specific timezone too?  They also wouldn't be able to re-open the case if it's been closed, it would open a new one wouldn't it?

Cheers, 

Steve

Hi Jim, 

Just looking at automation part and comparing against the default CSAT rule when you turn it on.

The default rule has a condition for:

Ticket Hours since solved - (calendar) is - 24

Should your automation need this too?  Because an automation is time based...

Cheers, Steve