Ankit Bhatnagar

1. Objects and rules
2. ...
3. Workflows
4. Workflow recipe: Sending automated ticket reminders to customers

Can these reminders/follow-ups be shown on the ticket thread as part of the ticket conversations/public comments? My concerns are 1) To view if the reminders were sent, you have switched to Event v...

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• Ankit Bhatnagar
• Création 22 mars 2023 08:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

I have another use case. We have account managers or other customer-facing technical resources who want to chime in on a ticket. Their response never gets delivered to end-users which defeats the p...

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• Ankit Bhatnagar
• Création 7 avril 2021 18:03
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore full dashboard export

This remains an issue. You can not export the dashboard with all the tabs. Please fix this.

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• Ankit Bhatnagar
• Création 30 juillet 2019 20:03
• 3 votes