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Anna
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Anna
Anna a ajouté un commentaire,
Commentaire de la communauté Feedback - Ticketing system (Support)
We'd love this at FutureLearn as well. We merge many tickets each day, and particularly with a COVID-related backlog we're not always able to get back to the user that same day. If we forget to uncheck the boxes we often end up with annoyed users, because they're getting emails about the ticket being merged before they get a response. Setting the default to unchecked feels like such a small thing but it causes a lot of frustration!
Afficher le commentaire · Publication le 29 sept. 2020 · Anna
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