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Stuart Anderton
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Stuart Anderton
Stuart Anderton a ajouté un commentaire,
FYI, we have dropped Zendesk because of this and moved to an alternative,
Afficher le commentaire · Publication le 12 sept. 2018 · Stuart Anderton
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Stuart Anderton a ajouté un commentaire,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. And not being able to change the ridiculously huge 30 seconds before it moves to the next agent is just as bad. Fortunately we have not yet spent a lot of money, but it looks like I will have to switch to an alternative.
Afficher le commentaire · Publication le 15 juin 2018 · Stuart Anderton
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Stuart Anderton a créé une publication,
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.
Please allow audio alerts to be muted when a call is active.
Publication le 02 avr. 2018 · Stuart Anderton
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