Elizabeth Cochran
Senior Director of IT & Reporting, University of New Mexico in Albuquerque
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Activité totale29
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes13
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Abonnements5
Aperçu des activités
Dernière activité effectuée par Elizabeth Cochran-
Elizabeth Cochran a ajouté un commentaire,
Scott Allison This is disappointing to hear. My organization has 26 Agents out of 93 employees. This would be so helpful, as it would help us understand team collaboration and help us have more d...
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Elizabeth Cochran a ajouté un commentaire,
I'd love to see the ability to add this category to "My Unsolved Tickets" view for my 26 agents. Please consider.
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Elizabeth Cochran a ajouté un commentaire,
Disappoints me that this is still showing as [Not Planned]. I honestly don't get it!
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Elizabeth Cochran a ajouté un commentaire,
Thank you, Scott. I believe there are several similar threads such as this one. Hope this does get traction. I actually ended up disabling this option, as it was unavailable to all of our staff....
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Elizabeth Cochran a ajouté un commentaire,
Hi, Lenka. Thanks for sharing. Is it free? I appreciated Zendesk having an integrated solution. I did not want to bring in a 3rd party app, if I could help it, but... I honestly do not underst...
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Elizabeth Cochran a ajouté un commentaire,
Hello, Amisha Sharma. We do not see the option to modify text color in our environment. Was this implemented for all Zendesk flavors? Thanks! Elizabeth The University of New Mexico Foundation
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Elizabeth Cochran a créé une publication,
Allow Agents to Complete Satisfaction Surveys
Non planifiéeFeature Request Summary: Allow option to include/exclude Agents to receive and complete CSRs when Agent is Requester. Description/Use Cases: We would use this as intra-company measure of collab...
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Elizabeth Cochran a ajouté un commentaire,
Thank you for the update, Amisha! Clarifying question for you, please: Will incoming email messages with text in color also be retained when new tickets are created or is it only agents who can eff...
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Elizabeth Cochran a ajouté un commentaire,
When is this coming???? We need it, badly!
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Elizabeth Cochran a ajouté un commentaire,
Hey, Matt. The link did not work for me. Is there a different one I might try? Thanks so much! Elizabeth