James Pitcher

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

+1 for this also - we need to highlight certain text in our responses, need a highlight option or option to change text colour / background colour

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• James Pitcher
• Création 9 décembre 2019 11:45
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+ 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps ge...

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• James Pitcher
• Création 29 novembre 2019 10:26
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1

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• James Pitcher
• Création 20 août 2019 10:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

+1 on this, simply I would like the option on each field whether the customer can edit this field once the ticket has been logged, this will allow the customer to edit the subject, or raise/lower t...

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• James Pitcher
• Création 13 août 2019 09:26
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

+1 from me!

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• James Pitcher
• Création 2 mars 2018 15:15
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Hi Nicole, There are plenty of other examples given in previous comments as to why this is required by so many of your customers, including my own previous post; Can we have an update on this?  I'm...

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• James Pitcher
• Création 31 janvier 2018 08:21
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Can we have an update on this?  I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images.  Our customers would like to share product r...

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• James Pitcher
• Création 13 janvier 2017 18:24
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Wow a long running request this one with a lot of votes...   added mine too

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• James Pitcher
• Création 9 janvier 2017 12:07
• 0 vote