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Soowon Lee
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Soowon Lee
Soowon Lee a ajouté un commentaire,
I think the key point here is, with the current Zendesk logic, we cannot control who creates an account to access the Help Center. There is no way to get notification when a new user is created, therefore as an admin I do not know which users I have to grant access to the Help Center.
Therefore there should be an option or a trigger condition we can use to send notifications for new users.
This can be done withe using external apps such as Zapier but I dont it should be a default feature of Zendesk.
Afficher le commentaire · Publication le 16 mars 2018 · Soowon Lee
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Soowon Lee a ajouté un commentaire,
Currently when an end user register themselves in help center, they are automatically granted the access to Help Center.
The workflow we are looking for is as seen below
1. End user enters Help Center
2. Enters Email and PW to log into Help Center
3. This alarms the admins via email & admin user verifies the end user
information (email, language, name, etc)
* If services like Docusign can be incorporated it will be great
4. When approved, end user gets a notification saying they can now access Help Center.
Afficher le commentaire · Publication le 01 févr. 2017 · Soowon Lee
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Soowon Lee a ajouté un commentaire,
This is also a feature we are looking for as we have no way to validate the customer at the moment.
Afficher le commentaire · Publication le 01 févr. 2017 · Soowon Lee
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