David Raboy

1. Communauté
2. Discussion - Tips and best practices from the community
3. How to quickly add an outside (or non-helper) link in your header or other pages in your Guide theme

Thanks Nikolaj!  Just updated the code.  Didn't notice it earlier. 

• Afficher le commentaire
• David Raboy
• Création 5 septembre 2019 19:06
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Visual Studio Team services Integration

Hi Teri, Unfortunately the current VSTS app isn't going to be exactly you need. It's a basic information tool to create work items and send comments/updates back and forth.  By the way, the plugin ...

• Afficher le commentaire
• David Raboy
• Création 7 février 2018 22:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Disable user's ability to solve tickets

Hi Juan, You'll need to edit a little bit of code to make this work, but it should be pretty easy.   If you are using the default theme you'll need to edit the request_page.ebs file: In the reques...

• Afficher le commentaire
• David Raboy
• Création 6 février 2018 22:49
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

+1 for me too. like others mentioned here we are putting documentation online.  If they follow it, they should get content update notification. 

• Afficher le commentaire
• David Raboy
• Création 11 janvier 2018 16:55
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. New Ticket Desktop Notification

+1.  desktop notification was almost the first question from my users. 

• Afficher le commentaire
• David Raboy
• Création 10 janvier 2018 00:39
• 5 votes

1. Communauté
2. Zendesk Suite Q&A
3. Visual Studio Team services Integration

Wanted to note I just wrote up a installation and usage tip for the above mentioned Visual Studio marketplace integration as the instructions are not complete and there is a bug:  https://support.z...

• Afficher le commentaire
• David Raboy
• Création 8 janvier 2018 22:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Restricting tickets from certain users to designated Zendesk agents

Hey Cameron.  To me it looks like you can't do this. The only permission restriction seems to be by group, unless someone else can see another way? I checked on my system and that's the only option...

• Afficher le commentaire
• David Raboy
• Création 8 janvier 2018 22:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Restricting tickets from certain users to designated Zendesk agents

Yep.  upgrading to Enterpise will get you role capability. I believe that it's only avail on Enterprise level.  

• Afficher le commentaire
• David Raboy
• Création 8 janvier 2018 21:31
• 0 vote