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Jim Aycock
Adhésion le 15 avr. 2021
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Dernière activité le 26 oct. 2021
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Dernière activité effectuée par Jim Aycock
Jim Aycock a ajouté un commentaire,
Normally we catch it and update the fields manually so the new follow-up tickets are recorded and routed correctly. But we neglect to do this about once a day.
I don't mind customers creating new tickets from closed ticket links. The problem is when the new ticket inherits all the fields from the closed ticket.
Afficher le commentaire · Publication le 27 sept. 2018 · Jim Aycock
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Jim Aycock a ajouté un commentaire,
Please let us disable follow-up tickets, when a ticket is closed.
We have many customers who create tickets as a 'follow-up' when in fact they are not related to their original ticket at all. This causes lots of problems with ticket routing and with reporting.
Afficher le commentaire · Publication le 27 sept. 2018 · Jim Aycock
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