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CLOSED Rob Gilliam
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par CLOSED Rob Gilliam
CLOSED Rob Gilliam a ajouté un commentaire,
Commentaire de la communauté Feedback - Ticketing system (Support)
I vote for changing Zendesk to not re-open the ticket automatically. Those who do need this behaviour (e.g. Colin Piper mentions it's important to his team) can implement a trigger that does this for them.
It's not possible (as far as I can tell) to create a trigger to set the ticket back to its original status (i.e. it never was re-opened) so that re-solve statistics, etc., are not affected.
Afficher le commentaire · Publication le 17 oct. 2016 · CLOSED Rob Gilliam
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