Sharon Skinner
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Dernière activité effectuée par Sharon Skinner-
Sharon Skinner a ajouté un commentaire,
Hi, Following on from my previous request above, when our customers are 'creating follow-ups' when they shouldn't be, this appears to be affecting the 'First Time Reply' reports that are built in t...
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Sharon Skinner a créé une publication,
Disable / Un-check 'Create follow-up' option
Hi Is there a way that you can amend a ticket so that it isn't a follow-up?? For example, is there an option so that we can disable follow-up or select un-follow? We have multiple users that raise ...