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Gernot Danner

Adhésion le 16 avr. 2021

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Dernière activité le 27 oct. 2021

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Gernot Danner a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

we also have a use case where we want to exclude certain email addresses via a trigger.

a "received at IS NOT" option would really help here.

Afficher le commentaire · Publication le 26 sept. 2018 · Gernot Danner

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Gernot Danner a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hello Zendesk Team,

we recently started to use the app to escalate tickets between teams.
Is there a possibility, that the parent ticket gets reopened as soon as the child ticket gets updated with a comment?

Thank you

Afficher le commentaire · Publication le 02 mai 2018 · Gernot Danner

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