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Andrea Saez

Adhésion le 15 avr. 2021

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Dernière activité le 01 nov. 2021

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Dernière activité effectuée par Andrea Saez

Andrea Saez a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hi Raquel,

I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. 

Hope that helps!

Afficher le commentaire · Publication le 06 juin 2017 · Andrea Saez

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Commentaire de la communauté Discussion - Tips and best practices from the community

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

Afficher le commentaire · Publication le 05 sept. 2016 · Andrea Saez

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Commentaire de la communauté Discussion - Tips and best practices from the community

*pops in*

 

NEAT!

 

*pops out*

Afficher le commentaire · Publication le 05 sept. 2016 · Andrea Saez

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Commentaire de la communauté Discussion - Tips and best practices from the community

+1

Afficher le commentaire · Publication le 08 mai 2016 · Andrea Saez

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Andrea Saez a ajouté un commentaire,

Commentaire de la communautéDiscussion - Zendesk on Suite best practices

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.

Afficher le commentaire · Publication le 24 sept. 2015 · Andrea Saez

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Andrea Saez a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Heather,

There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.

For example,

We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.

Afficher le commentaire · Publication le 27 août 2015 · Andrea Saez

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Commentaire de la communauté Discussion - Tips and best practices from the community

That's great, thanks Carlos! I'll add it to the original post above. 

Sorry I wasn't around to answer your question yesterday, I'm in the UK !

Afficher le commentaire · Publication le 27 août 2015 · Andrea Saez

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Andrea Saez a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hi Joeg,

You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.

Afficher le commentaire · Publication le 23 juil. 2015 · Andrea Saez

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Commentaire de la communauté Discussion - Tips and best practices from the community

Hey Roumen,

That is part of the standard template they're using. You should be able to locate it with 

and adding the correct color background to it

Afficher le commentaire · Publication le 24 juin 2015 · Andrea Saez

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Commentaire de la communautéDiscussion - Zendesk on Suite best practices

Great stuff! We also do a bump-bump-solve here :)

Afficher le commentaire · Publication le 27 mai 2015 · Andrea Saez

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