Andrea Saez

1. Communauté
2. Tips from users - Zendesk Suite
3. Change text for "My Activities" in HC

Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'.  Hope that helps!

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• Andrea Saez
• Création 6 juin 2017 08:25
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

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• Andrea Saez
• Création 5 septembre 2016 10:13
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Guide community tips for Help Center

*pops in*   NEAT!   *pops out*

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• Andrea Saez
• Création 5 septembre 2016 10:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Interesting. As a product manager myself, I usually ask the question, "what problem are you trying to solve?" - so I can only ask the same, what problem are you trying to solve by using custom stat...

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• Andrea Saez
• Création 28 juin 2016 10:20
• -8 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Deleted your Help Center content? Not to worry!

+1

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• Andrea Saez
• Création 8 mai 2016 09:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi Heather, There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certai...

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• Andrea Saez
• Création 27 août 2015 14:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL.  If what you need is for new tickets to hav...

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• Andrea Saez
• Création 27 août 2015 07:35
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Funky up your search box!

That's great, thanks Carlos! I'll add it to the original post above.  Sorry I wasn't around to answer your question yesterday, I'm in the UK !

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• Andrea Saez
• Création 27 août 2015 07:06
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Managing Projects with Zendesk

Hi Joeg, You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of peopl...

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• Andrea Saez
• Création 23 juillet 2015 17:53
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Funky up your search box!

Hey Roumen, That is part of the standard template they're using. You should be able to locate it with <section class="hero-unit"> and adding the correct color background to it

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• Andrea Saez
• Création 24 juin 2015 10:47
• 0 vote