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Jim Saunders

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Jim Saunders a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

It can be embarrassing, when reviewing a customer's history, to miss a large chunk of their tickets, simply because a duplicate organization may have been set up using a short name, or former name, etc.

Afficher le commentaire · Publication le 09 janv. 2018 · Jim Saunders

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Jim Saunders a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Now that you've opened that issue, Heather: What is going on with the ability to "UN-Merge" tickets?

Afficher le commentaire · Publication le 09 oct. 2017 · Jim Saunders

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Jim Saunders a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

Afficher le commentaire · Publication le 17 avr. 2017 · Jim Saunders

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