Petri Rossi
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Activité récente par Petri Rossi-
...also, note the potential issue with using triggers + target to update tickets, due to possible race condition, noted few posts back in the thread: https://support.zendesk.com/hc/en-us/articles/2...
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...obviously has some limitations and doesn't solve all use-cases.
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I think this rates pretty high as far as "gates" go! :-) #ZendeskCCGate @Tobias: Sure, here's a link to the Zendesk community moderator's article from 2015 as it's somewhere far back in the thread...
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Wow, unbelievable! Nice job (not!) Zendesk! Pretty much ignoring your paying customers on a simple feature request that would be important to many of your customers! Granted, implementation under t...
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@Andrew, good catch, thanks! The problem was indeed between British and American english in the DC vs. Organization field name.
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Hi Graeme, thanks for your quick response! I tested that and indeed it works! However, I tested it now on our production Zendesk. It seems for some reason that didn't (still doesn't!) seem to work ...
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Hello,first, thank you guys for sharing a solution to help on a daily recurring task. This would be very valuable for us as our agents are currently adding CCs manually on every ticket on a daily b...
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+1We have a very similar need on a daily basis! Basically this is a very elementary feature that is missing in Zendesk (otherwise Zendesk has worked quite well for our needs). We routinely need to ...