David Rose

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

JJ Breen mmm, oddly the " - comment truncated" string appears on some truncated tickets but not on others. Can't see any logic to why though.

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• David Rose
• Création 3 mars 2023 11:08
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

David Gillespie thanks for the multiple trigger suggestion, that's now working. JJ Breen thanks for the liquid markup pointer, I've kind of got it working (but not quite), don't know if you can see...

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• David Rose
• Création 3 mars 2023 09:49
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

JJ Breen thanks for that info. Where can I find some documentation on liquid markup ?I'd be happy truncating the message without a "Show More" linkI'd also love to be able to remove any links that ...

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• David Rose
• Création 2 mars 2023 22:39
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

We also need to be able to turn off threads. The tickets are just overwhelming the threads virtual channel and our users are complaining that everything else is being hidden in the noise.  

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• David Rose
• Création 2 mars 2023 15:51
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Fatima Sbeih agreed - I can't see any way in slack to show whether this was a response from the customer or the agent.

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• David Rose
• Création 1 mars 2023 21:55
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Ah glad I wasn't the only one caught out I lost our legacy integrations today and had to reschedule a load of other work to fix this. Pretty poor show from Zendesk really. I've double checked and I...

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• David Rose
• Création 1 mars 2023 21:52
• 0 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Creating and managing triggers for Slack

Is there anyway to see within Slack if this is a public or private comment ? Also, with the Legacy trigger the first few lines of the ticket were displayed in Slack along with a "see more..." link....

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• David Rose
• Modifié 1 mars 2023 18:12
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Maybe I'm old and cynical, but I do find it frustrating that Zendesk are able to find time and money to fund and publicize a clinical facility at a local hospital but can't manage to develop such a...

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• David Rose
• Création 26 janvier 2018 12:01
• -5 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

@Charlie Fellenbaum - I couldn't have put it better myself.

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• David Rose
• Création 27 septembre 2017 12:08
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Any news Zendesk ? This is kind of a critical feature.

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• David Rose
• Création 12 avril 2015 08:36
• 3 votes