Eric Nelson

1. Communauté
2. Zendesk SDKs
3. Zendesk JWT authentication without SDK

Hey Rory,Sorry for the delay, I've just heard back from the team who owns the service. Unfortunately they said that utilizing the response to create an access token wouldn't be possible.  Sorry for...

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• Eric Nelson
• Création 26 janvier 2023 15:11
• 0 vote

1. Communauté
2. Zendesk SDKs
3. iOS Messaging Controller navigation animation

Hey Tapan,Unfortunately not at this time. If you'd like to make a customizations to the UI, I'd suggest checking out our classic sdk and utilizing the API providers.  Hope this helps!

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• Eric Nelson
• Création 26 janvier 2023 15:05
• 0 vote

1. Communauté
2. Zendesk SDKs
3. iOS Messaging Controller navigation animation

Hey Tapan,We don't support pushing the MessagingViewController into the existing navigation stack as it would mess with event observers. I'm going to leave this post open though to see if the commu...

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• Eric Nelson
• Création 25 janvier 2023 16:40
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Releases on GitHub

Hi there,I've double checked and that page is still active and available to the public. I'd suggest trying to access it from an incognito browser to see if you may be having a caching issues.Thanks!

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• Eric Nelson
• Création 24 janvier 2023 18:41
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Issue with navigation bar title on iOS

Hi Doris,I've went ahead and tried testing your sample app to replicate the behavior you've mentioned. The application is working as expected and I haven't run into any issues that you mentioned on...

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• Eric Nelson
• Création 17 janvier 2023 14:45
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Issue with navigation bar title on iOS

Thanks Doris, I'll be digging into this now. 

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• Eric Nelson
• Création 17 janvier 2023 13:37
• 0 vote

1. Communauté
2. Zendesk APIs
3. Unable to View Ticket Details Via Zendesk API endpoint /api/v2/tickets/{TicketId}.json

Hey Vaibhav,From the looks of it you're trying to access a ticket that isn't available to your user (e.g. It's only available to certain groups). The response from the list tickets endpoint would s...

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• Eric Nelson
• Création 11 janvier 2023 19:53
• 0 vote

1. Communauté
2. Zendesk APIs
3. Whether or not the developing team of my company can build a CSAT fuction then embed it to Zendesk?

Hey Thầy,  From the theme editor you can modify this by modifying the request_page.hbs file. You'll need to remove the {{satisfaction}} placeholder as that is what creates this portion of the UI. F...

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• Eric Nelson
• Création 6 janvier 2023 13:41
• 0 vote

1. Communauté
2. Zendesk SDKs
3. iOS ZendeskSupportSDK register device identifier no call

Hey Doris, Can you provide a sample app with your implementation replicating this behavior? 

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• Eric Nelson
• Création 4 janvier 2023 19:23
• 0 vote

1. Communauté
2. Zendesk APIs
3. Whether or not the developing team of my company can build a CSAT fuction then embed it to Zendesk?

Hey Thầy, Yes you can modify this part of the UI yourself. Though you'll still need to be passing and capturing this data outside of Zendesk as we wouldn't be able to report on values outside the s...

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• Eric Nelson
• Modifié 3 janvier 2023 14:27
• 0 vote