
Paul French
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Paul French a ajouté un commentaire,
Adding a note here as it may have been missed in this long thread, so for those who don't know, it is possible to add CC if the CC is an agent or light agent. So for product managers/account manage...
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Paul French a ajouté un commentaire,
Hi Erin, I am looking to setup triggers to auto CC Account Managers to their clients as their ticket gets created + 1 for this feature here as it looks like it would solve the issue. Thanks, Paul