Tom Browning

1. Communauté
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

Oscar, I'm not who you're addressing, but here's our reasons: 1. It is in line with Zendesk support functionality, where agents can act on tickets from their Inbox. The difference between the behav...

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• Tom Browning
• Création 20 février 2019 09:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

A Gmail integration would not be useful for us.

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• Tom Browning
• Création 11 septembre 2017 13:17
• 2 votes

1. Communauté
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

+1, given the way that the Support side of Zendesk works it was my expectation and that of other users that this would work too. That Zendesk is so inbox-friendly is one of the reasons I like it. B...

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• Tom Browning
• Création 2 septembre 2016 15:55
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Also could do with this adding! As per the above, I can see how it would be done in the theme, but the {{request}} object only exposes a very limited number of properties... Is there any time frame...

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• Tom Browning
• Création 23 février 2016 17:30
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

We also really need this feature. In other solutions (Freshdesk, for example) it's trivially easy to send an email to an existing ticket. I can understand not wanting to allow spam in; however coul...

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• Tom Browning
• Création 17 février 2016 09:41
• 0 vote