Pierre Merrien
-
Activité totale20
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes1
-
Abonnements9
Aperçu des activités
Dernière activité effectuée par Pierre Merrien-
Pierre Merrien a ajouté un commentaire,
Also, as the error suggests, you need to tell the trigger what to do next. Assign to: xyz (group) Add Tag: xyz
-
Pierre Merrien a ajouté un commentaire,
Add the condition: Status: Is Not: Solved That will do it
-
Pierre Merrien a ajouté un commentaire,
@ Amanda Afraid not, You'll need this step. There's no other option to my knowledge. Pierre
-
Pierre Merrien a ajouté un commentaire,
Hi All, I posted a possible solution to this some time ago here: https://support.zendesk.com/hc/en-us/community/posts/216284948-Auto-CC-user-s-on-Condition-Ticket-Create- Pierre
-
Pierre Merrien a ajouté un commentaire,
Hi everyone, If your interested, the post on the CC user option is here: https://support.zendesk.com/hc/en-us/community/posts/216284948-Auto-CC-user-s-on-Condition-Ticket-Create- Regards, Pierre
-
Pierre Merrien a créé une publication,
Auto CC user(s) on Condition (Ticket Create)
There are many different uses for the CC option. The instructions below are just for CC'ing a particular person based on the creation of a ticket where the value of a field is True. I use several C...
-
Pierre Merrien a ajouté un commentaire,
Ok. Will upload procedure / set-up tommorw now. Need to remove private details. Same time 16:00 GMT Pierre
-
Pierre Merrien a ajouté un commentaire,
I have a solution for CC-ing any person internal or external based on a custom field. I have achieved this so its automatic, based on the selected value of a field. E.g; Ticket is created > Custome...
-
Pierre Merrien a ajouté un commentaire,
@Chris Boxsell I have recently implemented something very similar myself from various other posts and snippets. Would you like my documentation and screen shots on how this is achieved? Pierre
-
Pierre Merrien a ajouté un commentaire,
To all, Great stuff! I set my Triggers and Automations (similar process to the above) about 10 months ago due to the large amount of pending tickets we had at level 1 Support. Since introduced, i...